This Refund & Cancellation Policy applies to purchases made through JK Exams for paid mock tests and other digital services.
1. Digital Products
JK Exams primarily provides digital educational products and services, including paid mock tests and practice content.
Because digital content may become accessible immediately after purchase, purchases are generally non-refundable once the purchased test or digital content has been accessed or used, except where a refund is required under applicable law or where we determine that a refund is appropriate under the circumstances.
2. Failed or Unsuccessful Payments
If money has been deducted from your account but the purchase was not successfully completed or the paid content was not credited to your account, please contact us.
We will investigate the transaction and, where appropriate, arrange for the transaction to be reversed or refunded through the applicable payment process.
3. Duplicate Payments
If you have accidentally made the same payment more than once for the same product, contact us as soon as possible.
After verification, the duplicate transaction may be refunded.
4. Technical Problems
If you have successfully paid for a test but are unable to access the purchased content because of a technical problem on our side, please contact us.
We may:
- Restore access to the purchased content; or
- Provide an appropriate refund where access cannot reasonably be restored.
5. Incorrect Purchase
Please carefully review the test name, price, and other information before completing your purchase.
Purchases made for the wrong test or by mistake are generally not refundable once the purchased content has been accessed or used.
However, you may contact us and we will review the circumstances.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or applicable payment provider.
The time required for the refunded amount to appear in your account may depend on the payment provider or banking institution.
7. How to Request a Refund
For refund-related requests, contact:
Email: help.jkexams@gmail.com
Please include:
- Your name
- Registered email/mobile number
- Order/payment ID
- Product or test purchased
- Date of payment
- Reason for the request
- Relevant payment details or screenshot, if necessary
We may request additional information to verify the transaction.
8. Consumer Rights
Nothing in this policy is intended to remove or restrict any consumer rights or remedies available under applicable Indian law. The Consumer Protection Act, 2019 provides statutory consumer protections and remedies, including in appropriate cases concerning deficiencies in services and refunds.